Frequently asked questions


Can I place an order without registering/creating an account?
Yes you can.


How can I join Vallila’s loyal customer program?
You can become a member by subscribing to our newsletter here. Please note that in order to receive exclusive membership benefits and discounts online, you need to register as a customer and log in to your account.

Shopping while logged in allows you to enjoy advantages of any current campaigns. By creating an account with our store, you will also be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. While creating an account tick the box ”subscribe to newsletter” and inspiration, offers, exclusives and all things nice will be delivered straight to your inbox.


How do I access membership benefits and prices?
Log in and you will have access to any ongoing membership benefits. If you are not a member, please create an account here


How do I redeem a promotional coupon code?
When placing your order on the payment page type in the coupon code and click ”APPLY COUPON”. Before finishing your order, check that your discount has been applied under the order summary. You may use only one coupon code per order.


How do I pay for my order?
Finnish and Swedish customers can pay using the Klarna Checkout service which offers several payments methods such as online banking, electronic invoice and credit cards.

All our payments go through Klarna Checkout. Klarna Invoice is a simple and safe payment method. Your order is shipped normally but you have 14 days to pay for your order. Klarna Invoice is an easy, risk-free and convenient way to pay. This means you will receive your goods before you pay for them.

In all Klarna Checkout payment methods the receiver of the payment is Klarna.


Can I pay in installments?
Yes you can with Klarna Checkout.


Can I change or cancel my order?
Once you submit your order, its contents cannot be changed. You are able to cancel your order until the items are shipped. Please note that our delivery process is very smooth so if you wish to cancel your order contact our customer service as soon as possible. You also have the right to return a product within fourteen (14) days after receiving the product. If you wish to exchange a product for example to another color, you need to make a new order.


How do I return a product?
You have the right to return a product within fourteen (14) days. Please read more on how to return here.


How do I exchange a product?
If you wish to exchange a product, please return the original product and place a new order.


How long will the delivery take?
Normally we deliver in 2-5 working days depending on the destination.


What are your shipping fees?

To Finland:
Delivery to pick-up point (Matkahuolto Lähellä-paketti) 5,90 €
Delivery to home address (Matkahuolto Jako-paketti) 9,00 €
Shipping is free on all orders over 70 €

To Sweden:
Delivery to GLS ParcelShop / pick-up point SEK 109
Shipping is free on all orders over SEK 1100

To UK:
Delivery to GLS ParcelShop / pick-up point  £9.90
Shipping is free on all orders over £89

To EU:
Delivery to GLS ParcelShop / pick-up point 14,90 €
Shipping is free on all orders over 99,00 €